MANAGEMENT

Detailed explanation-1: -Respect is a key part of customer service training. Acting in a dignified and respectful manner can help de-escalate emotionally charged situations, it can help calm angry customers, and it can help build relationship bridges between you and your coworkers.

Detailed explanation-2: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

Detailed explanation-3: -From pricing to terms of service to contract length, customers expect fairness from a company. Customers expect transparency from a company they’re doing business with. Service outages, pricing changes, and things breaking happen, and customers deserve openness from the businesses they give money to.