BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Susan is working with a customer named Cassandra in the perfume department. Which is the wrong thing to say about a perfume she has just dabbed on her wrist and smelled?
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Susan looks at Cassandra and says, “You have great tastes as that is our number 1 seller!”
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Based on how Cassandra is dressed, Susan says, “I don’t think that perfume will fit your personality.”
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After Cassandra smells the perfume, Sally says, “I can see you like a fragrance with notes of gardenia in it.”
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Susan says, “That fragrance smells very nice on you.”
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Explanation:
There is 1 question to complete.