MANAGEMENT

Detailed explanation-1: -At its core, consumer behavior is the study of how people make buying decisions. It attempts to understand how buyers choose, use and dispose of products and services, as well as the various stages people go through before making a purchase.

Detailed explanation-2: -Cross-selling is a sales and marketing tactic used throughout the customer journey to get a buyer to spend more by purchasing a product that’s related and or supplementary to what’s being bought already. Cross-selling is a relatively low-lift way to increase revenue per order.

Detailed explanation-3: -Simply put, omnichannel retail (or omnichannel commerce) is a multichannel approach to sales that’s focused on providing seamless customer experiences, whether the customer is shopping online from a mobile device, on a laptop, or in a brick-and-mortar store.

Detailed explanation-4: -If a customer is having difficulty making a buying decision, the salesperson should quit showing them additional merchandise. The standing-room-only close is used when the price of a product will soon increase. The first attempt to get a customer’s agreement to buy is a trial close.