MANAGEMENT

Detailed explanation-1: -Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic.

Detailed explanation-2: -Artificial Intelligence magazine defines personalized customer service as the assistance provided by a customer service agent that is tailored to each individual customer, based on their specific wants and needs.

Detailed explanation-3: -Customer loyalty to a retailer means that customers are committed to purchasing merchan-dise and services from the retailer and will resist the activities of competitors at-tempting to attract their patronage.

Detailed explanation-4: -Simply put, omnichannel retail (or omnichannel commerce) is a multichannel approach to sales that’s focused on providing seamless customer experiences, whether the customer is shopping online from a mobile device, on a laptop, or in a brick-and-mortar store.