BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
Turn your phone interaction into a loyal customer by:
|
|
Letting the customer know about sales events
|
|
|
Mentioning services he may not be aware of
|
|
|
Offering to ship items directly to the customer
|
|
|
All of the above
|
Explanation:
Detailed explanation-1: -Ask Why. When you’re on a customer facing team, it’s always a best practice to ask ‘why. ‘ It is the only way to truly understand the concerns and aspirations of your customers. Oftentimes, it is necessary to ask several follow-up questions to truly get to the heart of the matter.
There is 1 question to complete.