BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is a satisfaction survey?
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An instrument which gives a business no guidance of how well they are doing
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It is used instead of training employees
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Used to inform customers of new product ranges
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An instrument that helps businesses measure their customers’ level of satisfaction with their product/service
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Explanation:
Detailed explanation-1: -It’s a tool to measure how a customer feels at the moment. The customer satisfaction score is the most common method used to gauge consumer sentiment. You can calculate CSAT using a scale of 1-3 to 1-10 and anything in between.
Detailed explanation-2: -1. Net Promoter Score. Net Promoter Score ®, or NPS, is a popular customer satisfaction survey used to gather quantitative and qualitative customer data.
Detailed explanation-3: -A customer satisfaction survey, or a CSAT survey, is a questionnaire used by companies to understand how satisfied customers are with its branding, products, services, or customer support experience.
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