MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
What are the benefits of good customer service?
A
Attracting new customers
B
Bad publicity
C
Satisfied and motivated employees
D
Lower staff turnover
Explanation: 

Detailed explanation-1: -It increases customer Retention and Recurring revenue. Results in positive reviews and brand image. It boosts your employee’s morale and reduces turnover Costs. It adds value to your brand.

Detailed explanation-2: -When your turnover is low, you save money by avoiding unnecessary mistakes. Lower turnover can also have a beneficial effect on the payroll even if you pay your long-term employees well because you don’t have to train new workers and you avoid losing efficiency while they get up to speed.

Detailed explanation-3: -However, employee turnover can damage customer loyalty and even prevent people from becoming repeat visitors. A customer who receives poor service due to negative workplace culture or overloaded employees resulted from turnover might never come back to your store after an initial purchase.

Detailed explanation-4: -Reducing employee turnover should be a priority for any business. According to experts, it can cost twice an employee’s salary to recruit, hire and train a replacement. Turnover can also damage morale among your remaining employees, decrease productivity and make it harder to acquire new talent.

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