BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A businesses refund policy
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Case studies of previous customer issues
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The standard of service they expect their employees to give
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The procedure for dealing with customers complaints
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Detailed explanation-1: -Your customer service policy contains important benchmarks for response and resolution times, as well as guidelines on other important processes such as escalation and collaboration. When you evaluate the performance of your agents and your team, you can do so using the standards of good service defined in the policy.
Detailed explanation-2: -Customer Case Study can be defined as: A marketing strategy to show the opinions of people that have actually purchased and used the product/service a company offers. It actually works because users will research the company they’re willing to buy the product.
Detailed explanation-3: -Discovery, Engagement, and Delivery are the three main components of Customer Experience.
Detailed explanation-4: -When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.