BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
What causes upset/annoyed customers?
|
|
Breaking promises
|
|
|
Finding customers products that they need
|
|
|
Fast checkout queues
|
|
|
Polite employees
|
Explanation:
Detailed explanation-1: -Personal Reasons and Fear Sometimes your customers are just upset about something else when they call. Maybe they’re going through a difficult time with their marriage or they have a health concern. If you work in the healthcare or financial industry you will probably deal with more angry customers.
Detailed explanation-2: -Customer dissatisfaction is what arises as a result of some kind of shortcoming from your business-in product quality, business conduct, pricing, or something else-and it tends to be expressed via feedback resources like surveys and reviews.
There is 1 question to complete.