MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Which of the following are examples of open-ended questions?
A
Can I help you?
B
What features are important to you?
C
Do you like blue or brown?
D
Is this all for you today?
Explanation: 

Detailed explanation-1: -Examples of open-ended questions include: Tell me about your relationship with your supervisor. How do you see your future? Tell me about the children in this photograph.

Detailed explanation-2: -What are open-ended questions? Open-ended questions are questions that cannot be answered with a simple ‘yes’ or ‘no’, and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer’s perspective as you get feedback in their own words instead of stock answers.

Detailed explanation-3: -Open-ended questions allow to collect qualitative answers from customers that are, for the most part, full of information. By asking this type of question, you are giving your customers the opportunity to answer whatever they like, without limiting or influencing them with predefined answers.

There is 1 question to complete.