BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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People outside the business who buy an organisations products of services
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The production cycle
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Only business managers
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Employees that work for the organisation and shop there
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Detailed explanation-1: -An internal customer is an individual from an organization who receives a specific service from a staff member within the same organization. They’re typically employees who perform a specific task that directly affects the job performance of another staff member.
Detailed explanation-2: -Internal customers have a relationship with, and within, your company, either through employment or as partners who deliver your product or service to the end user, the external customer. Less obvious but certainly still significant, stakeholders and shareholders are also internal customers.
Detailed explanation-3: -Internal customer service (ICS) refers to the myriad ways in which an organization’s employees and teams help other employees and teams do their jobs and achieve their goals. The idea is for organizations to apply their strategic approach to external customer service to their internal service-based interactions.
Detailed explanation-4: -Internal Customers Colleagues. Supervisors. Managers. People in different departments e.g Warehouse, Marketing and Human Resourses.
Detailed explanation-5: -Internal customers are employees or departments within your organisation that use your products or services. External customers are individuals or businesses that purchase your products or services.