BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Read the labels and packaging information on the new product
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Check with co-workers to see what they know about the products
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Ask customers to explain what they know about the products
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Call the manufacturer or vendor and ask about the products.
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Detailed explanation-1: -When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Detailed explanation-2: -A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
Detailed explanation-3: -Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business.
Detailed explanation-4: -What is the FIRST thing you should do if you find broken glass on the sales floor? Erect a barrier around the glass, or stand near the glass, to direct traffic away from it until it can be cleaned up.