BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which is not a way to provide consistent and reliable service?
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Long waiting time
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Product knowledge
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Dealing with problems
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Short waiting time
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Explanation:
Detailed explanation-1: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
Detailed explanation-2: -Businesses that consistently deliver excellent customer service benefit from higher revenue, customer retention, a stellar reputation, better resilience than competitors, and deep product insights.
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