BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When answering a question, you should first:
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give the customer plenty of information.
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make sure you understand the question.
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answer in less than a minute.
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None of the above
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Explanation:
Detailed explanation-1: -Answer the Question First to Give Yourself Confidence that You’ve Made Your Point. When you speak at length before answering a question, your listener isn’t the only one who can get confused!
Detailed explanation-2: -It buys us some time. It gives us 30-60 seconds or more to consider how we might go about answering the question. This is particularly important if the question being asked is a tough one to answer.
There is 1 question to complete.