BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You should care about customer service, as an employee, because poor customer service translates to lost revenue.
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true
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false
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.
Detailed explanation-2: -A bad customer experience damages trust. This can lead citizens to disengage and form the opinion that ‘the council won’t do anything’. They’ll be less likely to report minor issues, and those minor issues could potentially turn into major problems if not addressed quickly.
There is 1 question to complete.