BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:
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A cup of coffee
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Service with a smile
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An excuse for the product’s failure
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Give them a new one of the same product
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Explanation:
Detailed explanation-1: -The company’s return policy should always be clearly displayed in writing. . If the return policy is clearly displayed, it is not necessary to mention it to the customer at the time of the sale.
Detailed explanation-2: -What is meant by high-quality customer service? Consistently exceeding customer’s expectations for products and services received as well as the level of personal attention provided during the delivery. Creating profit for the operation is the first goal of high-quality customer service.
There is 1 question to complete.