MANAGEMENT

Detailed explanation-1: -Nonverbal communication such as body language relays much information about our attitude to a customer. We should stand with a confident yet non-threatening posture, smile with a calm face, maintain appropriate eye contact, use open gestures, and use paralanguage to encourage customers while they are speaking.

Detailed explanation-2: -A firm handshake, a warm smile, an appropriate eye contact – are all nonverbal cues that can help even the most shy and diffident speaker to convey positivity. Conveying confidence in this manner lets the customer know that they repose their faith in you and will be more comfortable interacting with your company.

Detailed explanation-3: -When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer. False. It will probably feel more comfortable for you, but the customer will interpret it negatively: either as a lack of interest, confidence, or as defensiveness.