BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Doing exactly what the company procedures say to do.
|
|
|
Adhering to company policies when processing returns.
|
|
|
Offering free items to customers in order to keep them coming back.
|
|
|
Delivering a positive, memorable experience that is more than what the customer expected.
|
Detailed explanation-1: -Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic.
Detailed explanation-2: -Customer delight is the process of surpassing customers’ expectations to build a long-term, positive experience around your product or service and brand. Customer satisfaction happens when you simply meet customers’ expectations.
Detailed explanation-3: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
Detailed explanation-4: -When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.