BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Meeting the customer’s needs after they have purchased a product
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Up selling products
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Getting feedback on products/services
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Selling customers more products from your business
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Detailed explanation-1: -After-sales service is any support provided to a customer after the product or service has already been purchased. Companies use after-sales support as a business strategy as it typically leads to higher customer satisfaction, brand loyalty, and even word-of-mouth-marketing.
Detailed explanation-2: -What is after-sales service? After-sales service is the follow-up support and resources provided for customers after they’ve purchased your product or service. Giving customers attention after a completed sale lets them know you truly value them-not just their wallet.
Detailed explanation-3: -Specific examples include free repair within a specified period, cost-less delivery charge, insurance, product information such as manuals, and free complementary products, among others.
Detailed explanation-4: -After sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers. Customers start believing in the brand and get associated with the organization for a longer duration. They speak good about the organization and its products.