MANAGEMENT

Detailed explanation-1: -To show the customer you’re actively listening, paraphrase their complaint, ask clarifying questions, and don’t interrupt them. This is often the most effective way to handle angry customers at the outset of the situation.

Detailed explanation-2: -Sympathize, empathize and apologize Show respectfully that you understand why they are upset, and try to put yourself in their position to see how you might feel in a similar situation. This might help place you in a more understanding frame of mind to craft a solution.

Detailed explanation-3: -When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer. False. It will probably feel more comfortable for you, but the customer will interpret it negatively: either as a lack of interest, confidence, or as defensiveness.

Detailed explanation-4: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.