BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The assistance provided by a company to people who buy or use its products or services.
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The assistance provided by a sales rep on the sales floor.
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The advice given between employees to help customers.
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The advice provided by a customer service rep over the phone.
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Detailed explanation-1: -Customer service is the support you offer your customers-both before and after they buy and use your products or services-that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Detailed explanation-2: -Customers need support before, during, and after making a sale. Customer service provides this support through information, assistance, and creating a trusting environment. This support can be delivered through many different media, like phone, email, online chat, social media, text message, and more.
Detailed explanation-3: -Consumers are defined as individuals or businesses that consume or use goods and services.
Detailed explanation-4: -Service quality refers to how a service is delivered to the customer.
Detailed explanation-5: -Customer support is the range of services you offer to help your customers get the most out of your product and to resolve their problems. Customer support includes things like answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.