MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Which of the following is the definition of customer experience?
A
The product of customer referrals.
B
The product of upselling a customer.
C
The product of an interaction between the organization’s employees.
D
The product of an interaction between an organization and a customer.
Explanation: 

Detailed explanation-1: -Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey-from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.

Detailed explanation-2: -Customer experience (CX) is all the interactions customers have with your company at all stages of the customer journey-even if it doesn’t result in a purchase. It focuses on the relationship between a business and its customers.

Detailed explanation-3: -In truth, customer experience is best described as the perception customers have of your brand. Their perceptions are the reality of your CX, regardless of how well you think you are doing at delivering exceptional customer service, personalizing interactions, and meeting and exceeding their expectations.

Detailed explanation-4: -Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it. Customer experience (CX) focuses on the relationship between a business and its customers. It includes every interaction, no matter how brief and even if it doesn’t result in a purchase.

Detailed explanation-5: -Discovery, Engagement, and Delivery are the three main components of Customer Experience.

There is 1 question to complete.