BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?
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Tell the person what you think the answer might be
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Refer the person to your supervisor.
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Say that you are not allowed to give out that information to the public.
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Inform the person that you don’t know but will find out.
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Explanation:
Detailed explanation-1: -Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.
Detailed explanation-2: -Communicating openly and honestly is always the best way to deal with a situation. People will respect you for it. For the most part they don’t care where you get the answer they just want a solution.
Detailed explanation-3: -Q. Which of These assumptions do you consider wrong? Customer Centricity means: We do everything for the customer. Customer Centricity is not a new approach.
There is 1 question to complete.