BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following might be acceptable techniques for directing a customer to the Customer Service department?
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“Customer service is on the third floor; take the elevator and turn right when you get off. I’d go with you, but I can’t leave this area unattended at the moment.”
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“You’ll have to take this to Customer Service; I can’t help you here.”
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“Someone in Customer Service can help you with that; I’ll show you the way.”
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A and C
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Explanation:
Detailed explanation-1: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
There is 1 question to complete.