BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
I’m glad I was able to help you find what you needed today. Here are a few of my cards-be sure to tell your friends and family about me.
|
|
|
We don’t have business cards here, but if you’ll give me yours I will call you whenever something interesting comes in.
|
|
|
If you change your mind and do want some help, here’s my card. Just tell the other salespeople that I am already helping you.
|
|
|
I’ve enjoyed helping you with your gift selection. Here’s my business card in case I can be of further assistance. Feel free to call me directly if you have any questions or special requests.
|
Detailed explanation-1: -The salesperson is responsible for greeting customers, helping them find items in the store, and ringing up purchases. To be successful as a salesperson you must have excellent communication skills. A good salesperson meets sales objectives while remaining polite and helpful to customers.
Detailed explanation-2: -The approach stage is the first time the organisation/salesperson has an interaction with the prospective customer. The presentation stage may involve a demonstration of the working product. It involves an understanding of the needs of the customers and presenting and discussing possible solutions with the customers.
Detailed explanation-3: -By providing useful information to his or her customers after the sale, the salesperson is adding value to their product, service or company.
Detailed explanation-4: -Word-of-mouth marketing (WOM marketing) happens when consumers talk about a company’s product or service to their friends, family, and to others with whom they have close relationships.