BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Stereotypes help you meet the customer’s needs.
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Stereotypes give you the best idea of who the customer is.
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Stereotypes can cause you to misjudge the mistreat customers
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Stereotypes help you find out what the customer wants.
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Detailed explanation-1: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.
Detailed explanation-2: -Be empathetic. The simplest way to deal with a rude customer involves utilizing empathy. If you know why they’re being rude, it’s the best way to disarm the situation. It can tell you what they expect from you and can guide you to a solution.
Detailed explanation-3: -Customer care plays a major role in the success of a business. It involves looking after customers to best ensure a delightful interaction and satisfaction with a business as well as its goods, services, and brand.
Detailed explanation-4: -There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.