BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Satisfied customers tend to stay loyal.
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Customers will spend more money with a company for great customer service.
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Satisfied customers do not share their experience with other people.
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All of the above.
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Detailed explanation-1: -OPTION (C) Satisfied customers do not share their experiences with other people. When customers feel satisfied from the services or products from a particular company, they are tend to share their experience with their friends and families. So that they can too get benefitted from the same.
Detailed explanation-2: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.
Detailed explanation-3: -Not surprisingly, dissatisfaction with a product or service is a common cause of customer complaints.
Detailed explanation-4: -Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey-from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.
Detailed explanation-5: -Customers are more easily satisfied if their expectations are effectively managed. True. If customers know what to expect, they are more likely to feel satisfied.