MANAGEMENT

Detailed explanation-1: -What do employees often obtain by solving customers’ problems quickly and satisfactorily? Repeat business. (Employees who solve customers’ problems quickly and satisfactorily often are able to obtain repeat business from those customers).

Detailed explanation-2: -You can demonstrate a customer-service mindset in many ways, but it generally boils down to being patient, respectful, and responsive.

Detailed explanation-3: -A customer service mindset can improve the company’s image and generate new customers. It also enhances the company’s internal culture by rewarding employees for their hard work and making them feel like they are a valued part of the organization.

Detailed explanation-4: -Solving difficult-customer situations benefits your company because it generates repeat business. When customers are happy and satisfied with the service you provide, they will patronize your business over and over again. It doesn’t mean that you will never encounter difficult customers again.