BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Provides an outline of the main intentions of an organisation
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It can be a mix between a slogan and a summary of the organisations aims
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It can be used to deal with customer complaints
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It provides employees with a vision for the company
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Detailed explanation-1: -A mission statement does not explain what a company does or how it does it. It attempts to succinctly explain why a company exists and what its purpose is.
Detailed explanation-2: -The three components of a mission statement include the purpose, values, and goals of the company.
Detailed explanation-3: -Answer : Stock price Stock price is not one of the elements of a mission statement. The elements of a mission statement are; customers, products or services, markets, technology, philosophy, self concept, concern for public image, concern for employees and concern for survival, growth and profitability.
Detailed explanation-4: -Upon perusal of the above statement, it can be concluded that limited words is not a major characteristic of a good mission statement.