MANAGEMENT

Detailed explanation-1: -Consumers are entitled to a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights, known as consumer guarantees. What the consumer is entitled to generally depends on: what was bought (whether the problem is with a product or a service)

Detailed explanation-2: -It does not include a person who obtains a good for resale or a good or service for commercial purpose.

Detailed explanation-3: -Consumer Protection Act is one of the main laws that provide protection to consumers in India. The Act was introduced in the year 1986 and then amended in the year 2002 through the Consumer Protection Amendment Act, 2002.

Detailed explanation-4: -By not complying with the Act, businesses open themselves up to legal action from consumers. Even if a business wasn’t aware that their actions didn’t comply with the Act, they could still be found guilty of wrongdoing. The consequences could include fines, hefty legal costs, and settlements.