MANAGEMENT

Detailed explanation-1: -Accuracy. The accuracy of your proposed solutions should also be a priority. Speed of response time can impact on accuracy, if you are compromising necessary checks to shorten your customers’ wait. Then again, ensuring your responses are accurate may impact on the speed of your response.

Detailed explanation-2: -When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Detailed explanation-3: -Clear Communication Skills This may seem obvious, but you’d be surprised how many customers struggle to communicate with their customer service representative. In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have.