MANAGEMENT

Detailed explanation-1: -It’s critical to engage in active listening in order to make that person feel truly heard, understood, and served. The more empathy you have with your customers-the more you listen to them-the more they will value their relationship with you and the product and services you offer.

Detailed explanation-2: -Empathy That’s because even when you can’t tell the customer exactly what they want to hear, a dose of care, concern, and understanding will go a long way.

Detailed explanation-3: -Why Is Customer Service So Important? Customer service is important because it inspires customer loyalty and makes employees’ jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.

Detailed explanation-4: -Providing great customer service can generate more marketing and sales opportunities. So meeting your customers’ satisfaction is paramount to keeping your business growing successfully.