BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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I’d be happy to help you with that.
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I don’t know if that will work.
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I’m definitely able to do that.
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I’m absolutely sure.
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Detailed explanation-1: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.
Detailed explanation-2: -Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey-from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.
Detailed explanation-3: -Which of the following is an example of an empathy statement?-repeating back to the customer what you believe the customer said.
Detailed explanation-4: -Be empathetic. The simplest way to deal with a rude customer involves utilizing empathy. If you know why they’re being rude, it’s the best way to disarm the situation. It can tell you what they expect from you and can guide you to a solution.