MANAGEMENT

Detailed explanation-1: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.

Detailed explanation-2: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

Detailed explanation-3: -Principles of good customer service. Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

Detailed explanation-4: -Stay calm. Responding in kind will not solve anything, and it will usually escalate the situation. Instead, remind the customer that you are there to help them and are their best immediate chance of resolving the situation. This simple statement often helps defuse the situation.