BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of these statements relate to the current customer service environment? (you may pick more than one answer)
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Innovative and cheap product or service is enough to make customers happy
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Customers now are much more knowledgeable
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Good customer service will bring negative word-of-mouth
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Amazing customer service is important to retain customers
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Explanation:
Detailed explanation-1: -Be proactively helpful. Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more. Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them.
Detailed explanation-2: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
There is 1 question to complete.