MANAGEMENT

Detailed explanation-1: -Why should employees act as if customers are their employers? Customers own the business. Employees would not have jobs if there were no customers. Customers pay employees’ bonuses.

Detailed explanation-2: -Most leaders end up favoring the customers because, ultimately, they are the ones that bring the money in. At the same time, employees only take it out through their salaries, benefits, and use of assets and resources.

Detailed explanation-3: -A good customer service mindset comes from putting yourself in the customer’s shoes, listening intently, empathizing with their needs, and doing what you can to make them happy. The end goal of a customer service mindset is to build a positive reputation for your company.

Detailed explanation-4: -You can demonstrate a customer-service mindset in many ways, but it generally boils down to being patient, respectful, and responsive.