BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You are with a customer and completing a sale. The phone rings and you’re supposed to answer phone calls within 3 rings. What do you do?
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Excuse yourself, answer the phone, and ask the caller if you can call him/her back.
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Answer the phone and continue to help the customer at the store at the same time.
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Put the caller on hold, excuse yourself, and go find another sales associate to handle the call.
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Excuse yourself, answer the phone, and assist the caller if they need a quick answer, and get back to your customer.
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Explanation:
Detailed explanation-1: -Answer with a professional tone Thank you for contacting, my name is .” Continue by asking your customer how you can be of assistance. This will show them that you are happy and ready to initiate the call.
Detailed explanation-2: -#1 When answering a business phone it is important that it is not allowed to ring more than three times. Advise employees that the second or third ring is the ideal time to pick up the telephone. #2 The phone should be answered with a positive greeting such as “Hello, ” “Good Morning, ” or “Good Afternoon, ” etc.
There is 1 question to complete.