MANAGEMENT

Detailed explanation-1: -Your feelings about yourself will affect the way you deal with the customer. How can stereotypes affect how you treat customers? Stereotypes help you find out what the customer wants. Stereotypes help you meet the customer’s needs.

Detailed explanation-2: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.

Detailed explanation-3: -How can you better understand what your customers mean and what they are feeling? a. Rephrase and reflect. The two results of rephrasing the content are: It ensures you do in fact understand what was said and it demonstrates to the speaker you understand his or her content.

Detailed explanation-4: -What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. Read on below to discover what you can do to level up your customer strategies.

Detailed explanation-5: -There are two different ways to redirect when you’re not sure how to properly help a customer. One is to move them on by redirecting them to a different issue, and the other is to redirect them to another employee. If you can, you should first attempt to redirect them to a different issue.