BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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An enjoyable atmosphere and super service
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Free coffee and doughnuts and a clean restroom
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Sales associates who look snazzy and take turns helping customers
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Good inventory and easy checkout
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Detailed explanation-1: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
Detailed explanation-2: -There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.
Detailed explanation-3: -Empathy. No list of good customer service skills is complete without empathy. Empathy is the ability to understand another person’s emotions and to understand their point of view.
Detailed explanation-4: -When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.