MANAGEMENT

Detailed explanation-1: -Open-ended questions are questions that cannot be answered with a simple ‘yes’ or ‘no’, and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer’s perspective as you get feedback in their own words instead of stock answers.

Detailed explanation-2: -Open-ended questions are free-form survey questions that allow respondents to answer in open-text format to answer based on their complete knowledge, feeling, and understanding. The response to this question is not limited to a set of options.

Detailed explanation-3: -A closed-ended question is made up of pre-populated answer choices for the respondent to choose from; while an open-ended question asks the respondent to provide feedback in their own words. Let’s take a deeper look at both question types, review their strengths and weaknesses, and clarify when to use each of them.

Detailed explanation-4: -Note: A closed-ended question includes a predefined list of answer options, while an open-ended question asks the respondent to provide an answer in their own words.

Detailed explanation-5: -Open-ended questions are often used in qualitative research methods and exploratory studies.