BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer retention
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Customer loyalty
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Customer acquisition
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Customer satisfaction
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Detailed explanation-1: -Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
Detailed explanation-2: -Customer Satisfaction Score (CSAT) You can calculate CSAT using a scale of 1-3 to 1-10 and anything in between. When collecting responses, ask consumers how satisfied they are with your offering or service – with one being highly unsatisfied and the top number of the scale being highly satisfied.
Detailed explanation-3: -Customer satisfaction (CSAT) is a measure of how well a company’s products, services, and overall customer experience meet customer expectations. It reflects your business’ health by showing how well your products or services resonate with buyers.