MANAGEMENT

Detailed explanation-1: -Swayed brand identity, tarnished reputation, and, wasted money, are the most tangible aspects of the consequences that accompany a marketing failure.

Detailed explanation-2: -Dealing with dissatisfied customers makes their jobs more difficult and eventually the working environment becomes toxic. More often than not, dissatisfied customers become unhappy customers. Customer dissatisfaction affects customer experience and leads to toxic relationships between your brand and the customers.

Detailed explanation-3: -Poor service reputation will prevent potential customers from doing business with you. Unpleasant experiences such as a rude representative, late response, long queues and untrained employees etc. compel new customers to walk out of a store even before making a purchase.

Detailed explanation-4: -The main reasons behind customer dissatisfaction include not knowing the expectations, not meeting the expectations, over expectations and the changing needs and expectations of the customers.