MANAGEMENT

Detailed explanation-1: -Which is the best example that demonstrates the concept of suggestive selling in the hospitality industry? A resort reservationist asks guests if they would prefer to book a suite instead of a king single room.

Detailed explanation-2: -What personal quality is important to express when handling a hotel guest’s complaint? Empathy.

Detailed explanation-3: -To encourage present customers to purchase more. Several sales promotion techniques are used to attract customers to try more products and services for free or at a discounted price.

Detailed explanation-4: -Which of the following is an example of a language barrier that might occur in the hospitality industry? In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior.