BUISENESS MANAGEMENT
MARKETING
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, ____ is created.
|
|
customer satisfaction
|
|
|
planning excellence
|
|
|
a quality rift
|
|
|
a value line
|
Explanation:
Detailed explanation-1: -Solution: When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm.
Detailed explanation-2: -Ans: Quality is the ability of a product or service to consistently meet or exceed customer expectations.
Detailed explanation-3: -An augmented product exceeds customer expectations. The AUGMENTED product is the non-physical part of the product.
There is 1 question to complete.