BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A motel employee advises guests that they need to check out by 11:00 a.m.
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A convention hotel provides guests with free shuttle service to the area’s airport.
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A guest asks a hotel employee to change his or her arrival date of his or her reservation.
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A resort reservationist asks guests if they would prefer to book a suite instead of a king single room.
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Detailed explanation-1: -Which is the best example that demonstrates the concept of suggestive selling in the hospitality industry? A resort reservationist asks guests if they would prefer to book a suite instead of a king single room.
Detailed explanation-2: -Six essential hotel sales strategies are: group bookings, direct bookings, destination marketing, cross promotional sales, guest rewards strategies, revenue management strategies. Other room selling techniques might include upselling, cross-selling, packages, promotions, re-marketing, and local partnerships.
Detailed explanation-3: -Which of the following is an example of a language barrier that might occur in the hospitality industry? In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior.