MANAGEMENT

Detailed explanation-1: -Demonstrating concern. Paraphrasing to show understanding. Using nonverbal cues that show understanding such as nodding, eye contact, and leaning forward. Brief verbal affirmations like “I see, ” “I know, ” “Sure, ” “Thank you, ” or “I understand”

Detailed explanation-2: -Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks but also seeking to understand the meaning and intent behind them. It requires being an active participant in the communication process.

Detailed explanation-3: -Rationale: Effective communication consists of both speaking and listening. Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.

Detailed explanation-4: -Occasional words and phrases, such as: ‘very good’, ‘yes’ or ‘indeed’ will indicate that you are paying attention. Remembering-try to remember a few key points, such as the name of the speaker. It can help to reinforce that what is being said has been understood.

Detailed explanation-5: -Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages.