MANAGEMENT

Detailed explanation-1: -According to Andrew Gibson there are three main levels of customer service. They are the expected level, the desired level, and the unanticipated level.

Detailed explanation-2: -What are customer service levels? Customer services levels refer to the quality of service a company provides to their clients or customers. Many industries measure customer service in levels ranging from unsatisfactory to exceptional.

Detailed explanation-3: -A customer service process is aimed at satisfying the customer. A customer service process is the set of operations that a company carries out with all its employees, integrating different departments to guarantee a solid and satisfactory experience for each customer.