MANAGEMENT

Detailed explanation-1: -The correct answer is a: Emotions are caused by specific events.

Detailed explanation-2: -All of the positive emotions (e.g., joy) were portrayed as circles surrounded by curved lines and all of the negative emotions (e.g., distress) were portrayed as downward-pointing triangles surrounded by sharp lines.

Detailed explanation-3: -Importance of customer feelings Customers’ decisions are heavily influenced by their feelings and emotions. Emotions build loyal, valuable clients. It’s a key indicator of future purchases and consumer loyalty. Research revealed emotional customers spend twice as much as satisfied customers.