BUSINESS ADMINISTRATION
ACCOUNTING FOR MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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focusing on customer satisfaction
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striving on continuous improvement
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involvement of the entire work force
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All of the above are characteristics of TQM
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Detailed explanation-1: -TQM organizations manage by focusing on what the customer wants, continuously improving work processes, make decisions based on what data is telling them, and are committed to learning from the experience of their employees.
Detailed explanation-2: -TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.
Detailed explanation-3: -Which of the following is a principle of TQM? Explanation: TQM is a management approach that aims to attain customer satisfaction and plans for long-term success. It is a process-centered system, focuses on continuous improvement and decision-making involves the involvement of all the employees.
Detailed explanation-4: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
Detailed explanation-5: -Which of the following is not a characteristic of Total Quality Management? Explanation: TQM focuses on customer needs, continuous improvements, and quality circles. Waste reduction is a quality of lean manufacturing, not TQM.