BUSINESS ADMINISTRATION
BUSINESS ANALYTICS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Data Discovery
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Consumer Experience
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Data Quality Management (DQM)
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Artificial Intelligence
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Detailed explanation-1: -“By 2021, 15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017, ” says Olive Huang, research vice president at Gartner. As a result of this shift, customer service and engagement leaders will be looking to technology to deliver this desired CX to clients.
Detailed explanation-2: -Gartner defines customer experience as the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.
Detailed explanation-3: -AI can help you identify and segment your customers based on their behavior and psychological profiles. You can gain a better understanding of the needs and interests that drive them to purchase and then create targeted messaging that’s more likely to persuade and motivate them.
Detailed explanation-4: -Gartner Hype Cycle for Customer Service & Support Technologies, 2022. This category of technology focuses on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service.
Detailed explanation-5: -By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc.